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Salon Policies

At Draped Premium Hair Co., we are committed to delivering premium services, exceptional results, and a professional, respectful experience for every client. The following policies are in place to support appointment quality, timing, and preparedness, while ensuring consistency and fairness across all services.

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By booking an appointment, you agree to the policies outlined below.


Health & Wellness

For the safety of all clients and to maintain a healthy salon environment:

  • Please do not book or attend an appointment if you are experiencing symptoms of illness, including but not limited to coughing, sneezing, fever, cold, or flu-like symptoms.

  • If you have been recently exposed to COVID-19 or are feeling unwell, please wait until you are fully recovered before booking.

  • If you need to cancel or reschedule due to illness, contact drapedpremiumhair@gmail.com at least 48 hours prior to your appointment.

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Booking & Retainers

A non-refundable retainer is required at the time of booking to secure all appointments.

  • The retainer confirms your reserved time and is applied toward the total cost of your service.

  • Retainer amounts have increased effective 2026 to reflect rising material and service costs.

  • Retainers are non-transferable and non-refundable under any circumstances.

  • Appointments are not confirmed until the retainer has been received.

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Pricing Updates

Effective January 1, 2026, pricing has been adjusted for the following:

  • All extension services (excluding Tape-In services)

  • All extension products (excluding Tape-In extensions)

Current pricing is reflected at the time of booking and is subject to change without notice.

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Hair Preparation & Detangling Policy

Clients are expected to arrive with hair that is clean, fully detangled, and ready for service.

Excessive tangling, matting, or unprepared hair may require additional time and effort.

A mandatory detangling fee starting at $75 will be applied when hair is excessively tangled.

In severe cases, services may be shortened, modified, or declined at the stylist’s discretion to protect hair integrity and appointment timing.

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Late Arrivals

  • A 15-minute grace period is provided.

  • Arrivals beyond 15 minutes may result in a shortened service or the need to reschedule, depending on availability.

  • Late arrivals do not qualify for refunds or retainer transfers.

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Rescheduling & Cancellations

  • Appointments may be rescheduled with at least 48 hours’ notice.

  • Rescheduled appointments must be rebooked within 10 days of the original appointment date.

  • Retainers are forfeited for cancellations or reschedules made outside the 48-hour window.

 

Payments

Accepted forms of payment include:

  • Cash

  • Debit/Credit cards (subject to a 3.5% processing fee)

Remaining balances are due at the time of service.

 

Final Note

At Draped Premium Hair Co., our goal is to provide a consistent, high-quality experience for every client. These policies allow us to protect appointment time, maintain service standards, and deliver results you can feel confident about.

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Thank you for your understanding and cooperation.

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